Experience: 3 - 4 Years
Location: Mumbai
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Tran scri ption
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job De scri ption:
At least 1.5 yrs of relevant TL exp on papers in a voice process
To lead and motivate your team to ensure team objectives are achieved
To be capable of managing a team of a minimum of 15 including all associated administration (holiday calculations and tracking etc)
To pro-actively manage all attendance issues ensuring appropriate policies and best practice are followed
To ensure team members are kept fully informed through a process of two-way communication which encourages active participation in the running and ongoing improvement of team performance
To champion a culture where open and constructive feedback is encouraged throughout the team contributing to and gaining buy-in.
To provide coaching and support to individuals to develop their skills, acting as a role model for excellent behavior and performance
To manage performance through the Performance Management cycle, ensuring that business objectives are incorporated within team and individual targets
To maintain morale and discipline and has a track record of application of appropriate HR policies where required
To resource your team effectively working within budgetary guidelines
Desired Candidate Profile:
Leadership and motivation skills
Ability to develop others
Excellent interpersonal and relationship building skills
Excellent written and verbal communication skills
Organized, ability to prioritize and methodical
Flexible and adaptable to changing demands.
Ability and willingness to learn and pick up new tasks.
Coaching and training skills
Recruitment skills up to final decision making
Ability to meet deadlines and achieve agreed targets.
Takes ownership of issues and sees through to resolution
Excellent customer service skills
Work independently.
Develops self and improves knowledge and awareness of the industry
Company Profile:
CFC India (CFCI) Services is a subsidiary of Countrywide Financial Corporation(America's No 1 Home Loan Lender providing Mortgage Banking and Diversified Financial Services) and provides high quality and specialized business, financial and analytical processing and IT services to Countrywide in the mortgage and related financial services industry. Established in 2004,the company has a workforce of over 4800 employees.
Contact Details
Company Name: CFC India Services Pvt. Ltd.
Website: http://www.cfcindiaservices.com
Executive Name: Nandita / Rushab
Address: Not Mentioned
Telephone: 66401148
Keywords: Needs at least 1.5 yrs of relevant TL exp on papers in a voice process
RSS Feed